T.G.I…H? (Thank God It’s Hockey)?

T.G.I…H? (Thank God It’s Hockey)? Its hockey season! And for that, this post will be entirely based on positive mindset and positive attitudes. For those of you who know me, you know how die hard of a fan I am of my teams. I love the Mets, the Knicks, the Giants, as well as Wake … Read more

Do you know the history of the Rally Cap?

Do you know the history of the Rally Cap? Do you know the history of the Rally Cap? I have to admit, I had a very loose grasp on what I knew to be the origination of “The Rally Cap”. First we must define what a Rally Cap is. A Rally Cap is a baseball … Read more

The Customer Voice (Part II): Winning Customer Service 101

Rainbow Cookie Donut

The Customer Voice (Part II): Winning Customer Service 101   Earlier this week I posted a blog about a negative customer service experience I had with American Airlines. Today, I would like to post the polar opposite story. A story about an AMAZING customer service experience I had in the same week, and I need … Read more